SL
Stephen L
1 reviews | Active since Jun 2020
07 Aug 2020, 11:04
Pathetic response to benfits enquiry
I have been waiting to hear options on my Provident Fund benefits for several months and all I ever get is a computer answer telling me they are working on it. When is a real person actually going to do something about it properly and reply. Their response rate is pathetic
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Alexander Forbes Financial Services's replyOfficial
07 Aug 2020, 11:50Dear Stephen,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service . Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Mpho Mohlabi -
Mpho Mohlabi -
Alexander Forbes Financial Services's reply07 Aug 2020, 11:50
Official
Dear Stephen,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service . Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Mpho Mohlabi -
Mpho Mohlabi -