Pathetic feedback and service

<p>I am absolubtly appaled by the service I have received from Alexander forbes regarding my pension fund claim.</p> <p>For the past three weeks I have been told that the money will reflect in my accountant in 2-3 workings days.</p> <p>First I was told that the payment has been processed and I will receive it on the Thursday. When I followed up they said due to a techincal glitch the payment was not made. I was assured that it will be in my accountant on the Monday. I then spoke to a consultant on the Monday that informed me she does not know. I was referred to an extremely rude team leader Edward that said it would be in my accountant on the Wednesday. Still not in.</p> <p>With the assistance of a Team Leader called Cohen who decided to actually helped me her referred me to another competant lady called Nikki in Cape Town. She was very understanding and told me that the third party needs to be paid first..she will follow up with her manager.</p> <p>With the exception of Cohen and Nikki the rest of the staff misled me on every call. No one can tell me when I can expect the money. Also, my phone bill is also high from following up constantly. I was provided with false hope call on call on call. This is unacceptable.</p> <p>If this is the way Alexander Forbes does business, I will gladly withdraw my application and let the money draw more interest.</p> <p>What is worse is that I requested more than once to talk to a manager, and I was told that Management does not take calls.</p> <p> </p> <p>Can anyone please play open cards with me and give me proper feedback. What by when.</p>