NL
Nathaniel L

1 reviews | Active since Apr 2010

13 Feb 2025, 09:06

Pathetic

I finished off on the 28th Jan 2025 my claim was submitted on the 6 Feb 2025 after I enquired I was given a lousy story about capturing the last payment which was received which I investigated it was received but I am trying to understand why my claim is taking so long to move to the next stage . I must wait until the 20 Feb 2025 for the allocation take place . When the deduction was taking place it was done smoothly with no hassles but payment must be its a problem . If i look at the claims complaints on this site I suggest the companies pull out and find other companies as I will be escalating the matter to the ombudsman as well and referring to the website to see all the reviews . If you need more staff hire maybe fix the unemployment rate of the country . Or even outsource your work

0
Replies (3)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply13 Feb 2025, 09:52
Official
Dear Nathaniel,

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 

Customer Insights and Escalation 
NL
Nathaniel L's update13 Feb 2025, 10:43
Reviewer Update
So on a recorded line I was told the 20th now it's the 15th it seems no one knows what the correct process is .This is a clear indication that no one knows the correct process
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply12 Mar 2025, 15:37
Official
Dear Nathaniel,
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We can confirm that your claim has successfully been paid and finalized.
  
Kind Regards 

Customer Insights and Escalation