LR
Leora R
1 reviews | Active since Feb 2019
23 Sept 2024, 11:19
Pathetic customer support
Alexander Forbes doesn’t seem to care about bad reviews, it’s been 2 weeks since my review and still I haven’t been assisted I have tried every possible means to get through to them I’m sorry that I’m stuck having to keep my provident fund with them If I had a choice I would surely change
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Alexander Forbes Financial Services's replyOfficial
23 Sept 2024, 14:33Dear Leora
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply23 Sept 2024, 14:33
Official
Dear Leora
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations