JM
Jerry M
1 reviews | Active since Dec 2021
13 Dec 2021, 10:44
Pathetic customer service ever
Worst ever experience, we have submitted everything that is needed regarding a deceased pension fund. A consultant called us to confirm details with beneficiaries, then there has been nothing since, no communication no followup call no answering of phone calls when I call the call center. This morning I have been on hold for 45min. Can you guys please sort your customer service out. The fact that there are so many complaints and service is still pathetic,
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
13 Dec 2021, 18:40Dear Jerry M
Thank you for taking the time to advise us of the service that you experienced .
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
AAAA-1755
Alexander Forbes Financial Services's reply13 Dec 2021, 18:40
Official
Dear Jerry M
Thank you for taking the time to advise us of the service that you experienced .
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
AAAA-1755