PATHETIC CUSTOMER SERVICE

I have been waiting for provident fund which has been advised to me it would be sorted today I am currently at new company for 4 months and I am sitting for the 5th time today on hold logged numerous complaints and have been waiting now for an hour on the line and I am still not getting solid feedback,its back and forth and back and forth about money which I paid,money which I worked for. My previous company withdrawal with them was not this pathetic.i am beyond furious as its back and. I spoke to Tristan then I spoke to a Nkhanyo and today A Nomvulo. This is unacceptable service. I work for a BPO and this is clearly not customer service. Nothing is being resolved.