SU
Steph U
1 reviews | Active since Jan 2020
11 Jan 2023, 11:55
Pathetic customer service
I changed companies in the beginning of November last year and my pension still hasn't been transferred. I've sent multiple emails and spent more than 40mins waiting for someone to answer the phone with no results. On a previous query it took them 2 weeks to get back to me and they couldn't answer my question. Reading through the reviews here this seems to be norm and frankly very disappointing.
Helpful (0)
Replies (4)0
Replies (4)
Alexander Forbes Financial Services's replyOfficial
11 Jan 2023, 11:59Dear Steph
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply11 Jan 2023, 11:59
Official
Dear Steph
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
SU
Steph U's updateReviewer Update
11 Jan 2023, 12:01Is this a bot replying to these complaints because all the replies to the complaints are the same?
SU
Steph U's update11 Jan 2023, 12:01
Reviewer Update
Is this a bot replying to these complaints because all the replies to the complaints are the same?
Alexander Forbes Financial Services's replyOfficial
11 Jan 2023, 12:25Dear Steph
We confirm that our team has made contact with you regarding your complaint.
Kind Regards
We confirm that our team has made contact with you regarding your complaint.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply11 Jan 2023, 12:25
Official
Dear Steph
We confirm that our team has made contact with you regarding your complaint.
Kind Regards
We confirm that our team has made contact with you regarding your complaint.
Kind Regards
Customer Insights and Escalations
SU
Steph U's updateReviewer Update
07 Feb 2023, 14:05This has finally been sorted out, I'm very grateful for Mpho Mohlabi, the one person who immediately understood the problem and knew what to do next. I suspect its the same person that a lot of other reviewers here said helped them.
SU
Steph U's update07 Feb 2023, 14:05
Reviewer Update
This has finally been sorted out, I'm very grateful for Mpho Mohlabi, the one person who immediately understood the problem and knew what to do next. I suspect its the same person that a lot of other reviewers here said helped them.