Pathetic Customer Service at it's BEST

Item: Alexander Forbes Financial Services
Rating: 1
Author: Siphiwe D

I made an enquiry through customer service on 18 July requesting IRP5, i received auto reply with reference GU-9887ZB however till today i still waiting response.

Their customer service is pathetic and useless i am glad my providence fund is no longer with them and i don't have to deal with them.

Helpful (0)

Replies (1)

Alexander Forbes Financial Services's replyOfficial

26 Jul 2018, 09:01

Thank you for bringing this matter to our attention.

We apologise for the service you've experienced.

We are investigating this matter and will be in contact with you via the details provided.

Kind Regards

Bengy Marais

Alexander Forbes Financial Services's reply26 Jul 2018, 09:01

Official

Thank you for bringing this matter to our attention.

We apologise for the service you've experienced.

We are investigating this matter and will be in contact with you via the details provided.

Kind Regards

Bengy Marais