LS
Linda S
1 reviews | Active since Jun 2009
01 Feb 2024, 09:55
Pathetic customer service
Alexander forbes is the worst insurance company that handles provident funds,unfortunately employees can't choose which institutions to use,I have been emailing this company for my pay out with no response they have also ****** with exorbitant admin fees,never choose AF as your preferred insurance company,staff is ***********
Helpful (0)
Replies (6)0
Replies (6)
Alexander Forbes Financial Services's replyOfficial
01 Feb 2024, 10:21Dear Linda ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply01 Feb 2024, 10:21
Official
Dear Linda ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
LS
Linda S's updateReviewer Update
01 Feb 2024, 10:46This response is the worst,simply because it's copy and paste,PLEASE get people that know what they're doing,
LS
Linda S's update01 Feb 2024, 10:46
Reviewer Update
This response is the worst,simply because it's copy and paste,PLEASE get people that know what they're doing,
LS
Linda S's updateReviewer Update
01 Feb 2024, 10:49You have all my details,stop being lazy
LS
Linda S's update01 Feb 2024, 10:49
Reviewer Update
You have all my details,stop being lazy
Alexander Forbes Financial Services's replyOfficial
01 Feb 2024, 10:53Dear Linda
Please be advised that one of our specialists will be in contact with you shortly.
Please be advised that one of our specialists will be in contact with you shortly.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply01 Feb 2024, 10:53
Official
Dear Linda
Please be advised that one of our specialists will be in contact with you shortly.
Please be advised that one of our specialists will be in contact with you shortly.
Kind Regards
Customer Insights and Escalations
LS
Linda S's updateReviewer Update
01 Feb 2024, 11:40Dipou called me however line was horrible,I responded to your email,I need this resolved fast and no late than mid day,I've had it with your company and terrible service,I'm fuming,someone better do their job properly,you get paid from the fees you charge,so get cracking
LS
Linda S's update01 Feb 2024, 11:40
Reviewer Update
Dipou called me however line was horrible,I responded to your email,I need this resolved fast and no late than mid day,I've had it with your company and terrible service,I'm fuming,someone better do their job properly,you get paid from the fees you charge,so get cracking
LS
Linda S's updateReviewer Update
01 Feb 2024, 12:29I have taken time off in order to deal with this,nobody has the decency to deal with this and respond to my emails,maybe I should be compensated for the time wasted here,your service is appalling,remember I don't have the whole day checking emails
LS
Linda S's update01 Feb 2024, 12:29
Reviewer Update
I have taken time off in order to deal with this,nobody has the decency to deal with this and respond to my emails,maybe I should be compensated for the time wasted here,your service is appalling,remember I don't have the whole day checking emails