Pathetic client service

I am unable to access my pension fund details on the AF website. On 13 Aug I requested a call back via their website, specifying the problem. On 20 Aug I received an automated response saying they will attend to it, but needed my ID no, which I then provided. When I still had not heard from them at the beginning of October, I phoned the call centre, only to be told that (in spite of the automated reply) they had never received my query, that they were unable to help me, and that I needed to email a different section explaining everything all over again. When I expressed my dissatisfaction, the call centre agent, Mduduzi Mavuso, promised that his team leader, Pauline Pule, would call me back. 24 hour later, this is still to happen. Tweeted summary of situation yesterday afternoon, was sent a generic apology, but no contact from their side. These people are administering the provision funds of a number of universities, they are sitting on huge amounts of money that belong to us, yet they do not deign us worthy of the barest minimum of professional courtesy. Way to go, AF!