Pathetic claim process waiting timelines

I have submitted my claim in June on the 23rd to be specific and everytime I followed up I get the same response that they are busy verifying my claim to date. Whenever I call their call centre after a long wait I get to speak to a consultant who would go as far as taking down my ID and deliberately drop the call not just once. I feel this pathetic as I have every right to a smooth service accessing my finds due to me. I need this resolved asap