Pathetic

Never before have I received such pathetic service from a financial company.

I have been trying to get a pension fund value from this bunch for the past 3 months without any success. The advertised e-mail and WhatsApp channels are totally dysfunctional. The only option is the call centre and when phoning I have to wait at least 25 minutes for an agent to answer the call. The clarity of the phone line is so bad that I can nearly hear the agent. Some of the agents speak with an accent that is extremely difficult to understand. Then I got, "Please hold the line while I access the system." After 10 more minutes, the call dropped, and I had to start waiting again.

Today is 7 October 2024, and I have been trying to obtain the fund value of an unclaimed benefit since July 2024. In 3 months, I have not been able to get an answer from this company.

This is the status quo for the past 3 months, not only a single occurrence.