Pathetic and Shocking Service

It is with great frustration and disappointment that I send this email. Alexander Forbes is the most pathetic services provider I have encountered.

I submitted my Withdrawal Documents on the 8th February 2021.

I contacted Alexander Forbes two weeks ago to enquire about the status of the payment. The consultant informed me that everything was processed and that payment will be made into my account on 17th March 2021.

I called Alexander Forbes again this morning and another consultant informed that that payment hasn't been processed yet as they are awaiting a Tax Directive from SARS. It takes 24hours for SARS to issue a Tax Directive online.

Now there are two conflicting stories regarding the claim. This is utter incompetence and unprofessional not to mention the inconvenience caused by this delay.

It is unacceptable that a professional institution like yourself doesn't even bother to communicate effectively on the status and each call is made at my expense.

I expect an urgent intervention into the matter, as I will escalate this should it not receive the necessary attention.

Bruce A. Nimmerhoudt ***