zK
zelda K
1 reviews | Active since May 2021
14 Oct 2024, 16:47
pathetic and horrobile service
this is the the 3rd review ,i can actually say that alex forbes consultants are so *********** ,i submitted a claim on the 09/09/2024 and has been forever on verification and i have been calling and be told about the 20 day turn around time only the eventually i was asked to send 3 months bank statement and after a week i was advised to go and updated my banking details to my married surname as it was still on my ****en surname . Ive sent my bank statement last week already today i receive an email stating payment has been rejected due to the surname not corresponding
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
15 Oct 2024, 05:15Dear Zelda
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply15 Oct 2024, 05:15
Official
Dear Zelda
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
zK
zelda K's updateReviewer Update
15 Oct 2024, 17:31Still no feedback from Alex forbes ,what they do is to send a standard replay and no one is taking action ,i mean an email with bank statement was sent to you guys on the 08/10/2024 and payment has been rejected due to the *********** of the staff and lack of providing customers with correct information . .Yesterday i gain i have forwarded the bank statement to Sakhile which he sent to CSC and they never responded to the email and now the claim has been closed without getting my money.
zK
zelda K's update15 Oct 2024, 17:31
Reviewer Update
Still no feedback from Alex forbes ,what they do is to send a standard replay and no one is taking action ,i mean an email with bank statement was sent to you guys on the 08/10/2024 and payment has been rejected due to the *********** of the staff and lack of providing customers with correct information . .Yesterday i gain i have forwarded the bank statement to Sakhile which he sent to CSC and they never responded to the email and now the claim has been closed without getting my money.