LK
Leighann K
1 reviews | Active since Aug 2019
04 Sept 2024, 12:49
Pathetic and appalling service
I left a review last week.Got a response that someone would assist,the email I received from the person assisting asked why did I change my bank account,what ******* is that,I've been waiting for over a year for this claim?Sent all relevant documentation,what is the issue?
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Alexander Forbes Financial Services's replyOfficial
04 Sept 2024, 13:44Dear Leighann
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply04 Sept 2024, 13:44
Official
Dear Leighann
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations