Tb
Taryn-Lisa biggs
1 reviews | Active since Oct 2022
22 Jun 2023, 11:27
PATHETIC!
My query has been with the complaints team for a while now , I have submitted all my documentation along with the original withdrawal claim upon being retrenched months ago! Why are you giving me false information about everything being with sars on 13th and will take 4days then payout will be submitted the 19th then today I will get proof of payment before end of day which was yesterday the 22.06.2023 which I'm still awaiting for!!! yet you require documentation AGAIN!? Please just process my payment! Alexander forbes you have DETRIMENTED ME FINANCIALLY ENOUGH NOW EVERYTIME YOU MISINFORM ME I FEED THAT TO CREDITORS with your failed promises I am now seeking OMBUDSMAN details! And a resolution.
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
22 Jun 2023, 12:02Dear Taryn
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply22 Jun 2023, 12:02
Official
Dear Taryn
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations