NM
Nkhensani M
1 reviews | Active since Apr 2020
05 Oct 2024, 10:02
Pathetic
Their service is pathetic,I made a claim and when it got due for payment they sent me an email claiming that my bank refused to receive payment whereby when I called my bank to enquire they said that there is no such. They service makes me to believe that they have amateurs as employees
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
07 Oct 2024, 15:37Dear Nkhensani
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply07 Oct 2024, 15:37
Official
Dear Nkhensani
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations