Pathetic

So i received this email before

Good day Yanga

Thank you for your email.

We forwarded your documents to our claims team to verify and process. Provided that all is in orderwith your tax number and banking details, payment may be finalised within 10-14 working days.

I trust that you find the above in order.

Please contact me, should you require any further assistance."

Please contact me, should you require any further assistance.

Kind Regards

Kusha Naidoo l Client Liaison Officer l Customer Experience l Group Shared Services l FINANCIAL SERVICES

Tel +***6 l Sharecall ***l Fax +***5 l ***

and now im being told something different which is

Good day Yanga

Thank you for your email.

Your claim was received with no payment instruction. Hence we were unable to process the claim. We informed you of the outstanding requirements on 07/05/2021.

The payment instruction and requirements was received on 12/05/2021 and the standard response time is 4-6 weeks from then. This means that payment should be finalised by 23/06/2021.

Our claims team is aware of the urgency and agreed to expedite your claim.

I will also follow up on the progress and provide you with a further update by close of business on 02/06/2021.

I trust that you find the above in order.

Please contact me, should you require any further assistance.

Kind Regards

Kusha Naidoo l Client Liaison Officer l Customer Experience l Group Shared Services l FINANCIAL SERVICES

Tel +***6 l Sharecall ***l Fax +***5 l ***

to be honest im really tired of this company ive been chasing a payment since January till this day.