kM
kabelo M
1 reviews | Active since Sept 2018
18 Oct 2024, 13:58
Pathetic
Alexander Forbes is really pathetic, the communication lines are very poor. Whatsapp self-service does not work, you try call you will hold for an hour. When they call back once you answer they hang up. All i want to do is reset my login details. The email address that appears is not mine and a number i used more then 5 years ago is still registered. All this hassle just to update personal details and log in details is ridiculous. Such a pitty.
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
21 Oct 2024, 15:18 Dear Kabelo,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply21 Oct 2024, 15:18
Official
Dear Kabelo,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations