PATHETHIC SERVICE

I submitted my claim on the 11th of January for my provident fund. On the 18th of March, claim was still not processed when we ( previous HR manager and myself) are expecting a payout, we instead met with a very dismissive email. They are still processing, for two whole months. I have never met such unprofessionalism and lack of care. Their WhatsApp services is the worst, it immediately states that there's no info on my claim, meaning nothing has been done yet. My previous company was with Old Mutual within a month my claim was processed and paid. These ones no communication, just a stupid whatsapp line that's not even helpful. I wish companies could read the number of reviews and stay away from this company. Its a headeache. I will never invest with them again. NEVER and can I please have my money