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aRTHUR X
1 reviews | Active since Aug 2009
22 Aug 2024, 16:30
Pathethic Service
I asked Alex Forbes three days ago for assistance with changing my AF online password, but they haven't gotten back to me.
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
22 Aug 2024, 17:12Dear Arthur,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply22 Aug 2024, 17:12
Official
Dear Arthur,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
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aRTHUR X's updateReviewer Update
27 Aug 2024, 12:25Still no feedback and my query is yet to be resolved
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aRTHUR X's update27 Aug 2024, 12:25
Reviewer Update
Still no feedback and my query is yet to be resolved
Alexander Forbes Financial Services's replyOfficial
27 Aug 2024, 13:25Dear Arthur,
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply27 Aug 2024, 13:25
Official
Dear Arthur,
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations