PATHETHIC POOR SERVICE

My previous employer submitted my full withdrawal claims in August already and i still have not received any update from AF. The last update was an sms from advising that my documents have been received and that was beginning of September and until now i dont have an update. I have been trying to call their customer service line and i am not getting any response and kept on hold for almost 40minutesto an hour and this has been happening everyday i call them. I have 4 emails already and getting no response. Sent to admin , compliance and contact and still nothing. Why say you will respond in 48 business hours but you NEVER do. Even calls, you never respond back within the 12 business hours you say on your IVR. This is so pathetic and THIS IS NOT A TWO POT, i have got nothing to do with that. I need to know how far the process is with my withdrawal claim. Tried your whatsapp and they telling them because of traffic, they not available at the moment. What kind of service is this?

I contacted SARS and was advised that no tax directive was sent to them. Documents were sent to AF by August already and still have not submitted.

I NEED AN UPDATE URGENTLY; IT'S BEEN MORE THAN 3 WEEKS NOW.