Parthetic service from MASEKETE JAANE

I submitted my withdrawal documents and made a follow up on the 14th of May and spoke to a lady with the follwing surname Moshoeshoe the initial is N and she confirmed to have received the documents and prmised to capture the claim. Two weeks later a called beacuse I haven't received any confirmation, I then spoke to MASEKETE JAANE, who was very rude and unprofessional, no sympathy nor understanding the discomfort from my side since this was my third follow up. She didn't even care at all.