HM
Hazel M

1 reviews | Active since Apr 2015

10 Mar 2025, 19:19

Paid out my claim in exactly three days from the date of registration! Quick and efficient service.

I submitted my claim on the 4th and you paid it on the 7th, three days later. I cannot believe the speed at which you used to service my request. What I enjoyed mostly about all this process is that it was online and you kept on updating me on email and SMS of the progress. You are the best, please keep up the excellent work.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply11 Mar 2025, 07:44
Official
Dear Hazel , 
 
 Thank you for taking the time to send us a Compliment, we appreciate you taking the time to share this positive feedback with us. 
 We are delighted to hear that you are happy with the service received. 
 
 I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day. 
 
 Kind Regards
 Customer Insights and Escalation