Overdue Claim Payout

I resigned from my previous job month end of August and put through my claim. I received communication that they had received the claim on 26.09.2022 and disinvested the funds on 29.09.2022. I chased this up a couple of times and received communication on the 07.10.2022 that the tax directive had been approved on 06.10.2022 and the payment would be made within 7-14 working days.

I waited and followed up after 9 working days to find out if I would receive the payment after the full 14 working days and never got a response to that email. I then waited for the full 14 working days to follow this up with a call on 26.10.2022, which I was advised that the payment had not even been released which was baffling considering the previous communication they sent me. The agent then told me that they would escalate this to the administrator to release the eft and the payment be made.

Today I have again called in to find out what was happening, I spoke to an agent by the name of Zama didn't get her last name. She told me that the payment was over due and she would make an urgent escalation and get back to me. This was just a little after 8 am and she has still not gotten back to me. I sent an email before calling in and never got a response and I have tried calling in again and the call was not answered. This is upsetting to me as I have a 10 month old infant whom has run out of nappies and formula as I was expecting this money to buy more of his stuff. My mother and siblings have nowhere to stay as my family home burnt down in July and we are in the process of rebuilding but without the necessary funds the rebuilding has been put on hold and my family is staying with the neighbors.

I AM BEYOND UPSET WITH THE SERVICE I HAVE RECEIVED FROM ALEX FORBES!!!. IT WOULD SEEM THEY DO NOT CARE AND THEY JUST TELL YOU WHAT YOU WANT TO HEAR JUST TO GET RID OF YOU ON THE CALL