BM
Boitumelo M
1 reviews | Active since Mar 2009
29 Sept 2020, 07:53
Outstanding payment
In March 2020 I put in a withdrawal claim. I was told it will take 10 business days and 5 months later there is no payment or feedback. On the 23rd July i spoke to Kusha Naidoo (Client Liaison officer) and he advised that there should be nothing withholding the payment and that it is with Individual Records team and can see funds awaiting instruction. He promised to resolve this and also rectify my online login details so i can also view my current fund. To date i can't get through to anyone and there is no feedback.
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
29 Sept 2020, 09:41Dear Boitumelo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services
Alexander Forbes Financial Services's reply29 Sept 2020, 09:41
Official
Dear Boitumelo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services
BM
18 Aug 2020, 16:16
BIY-038
Boitumelo M's updateReviewer Update
29 Sept 2020, 14:31You said the same on the 18th August 2020.
See below:
Alexander Forbes Financial Services's reply:
See below:
Alexander Forbes Financial Services's reply:
18 Aug 2020, 16:16
Dear Tumi
Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
Client Services
BIY-038
BM
Boitumelo M's update29 Sept 2020, 14:31
Reviewer Update
You said the same on the 18th August 2020.
See below:
Alexander Forbes Financial Services's reply:
See below:
Alexander Forbes Financial Services's reply:
18 Aug 2020, 16:16
Dear Tumi
Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
Client Services
BIY-038