CM
Charlize M

1 reviews | Active since Jul 2016

27 Jul 2016, 07:06

Outstanding Customer Service

<p>I would like to give a Huge thank you to Rozanne Harbin for her outstanding service in dealing with my funeral claim. After the unfortunate passing of my uncle on 15/07/2016, I called the claim number and spoke to Rozanne. She explained what is needed to process the claim. Even though the assesing department took longer than the 48 hour TAT, she kept me updated on the progress till the claim was paid out. She was sympatheic and curtious to my needs. Well Done Rozanne, keep up the good wor****!</p>

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply27 Jul 2016, 07:29
Official

Good day Charlize,

Thank you for the postive feedback - we are glad that you've received such wonderful service from Rozanne.

We'll ensure your compliment is sent to Rozanne's seniors.

Kind Regards

Bengy Marais