SL
Sisa L
1 reviews | Active since Oct 2024
17 Oct 2024, 10:57
Out of sight, out of mind.
I logged a claim for a portion of my pension on weeks ago but the withdrawal is taking longer than the expected period (4 weeks). No one can explain why the claim is not progressing and no one seems to be bothered about the frustrations this is causing. All required documents have been submitted but there's still a delay.
I call in frequently and have been told that my query is being escalated but nothing has happened since. If I don't call to follow up, then no one gives me feedback. Very frustrating and extremely disappointed.
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
21 Oct 2024, 13:42 Dear Sisa ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply21 Oct 2024, 13:42
Official
Dear Sisa ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
SL
Sisa L's updateReviewer Update
31 Oct 2024, 05:55So there was problem with my tax application but I was never told about it. I only found out AFTER posting a review here. I have re-submitted the documents to for the claim to be done and there has been no response or feedback again. Gone back to silence.
SARS say there is no issue on their side. The major problem is that I have never received any communication letting me know of any developments and every its me who has to foll w up constantly and find out what the issue is.
This is defeating the whole idea of the two pot withdrawal for emergencies because if its now over 50 days, its no longer an emergency. No one from the company communicates back and for such a big company, this is not acceptable.
SARS say there is no issue on their side. The major problem is that I have never received any communication letting me know of any developments and every its me who has to foll w up constantly and find out what the issue is.
This is defeating the whole idea of the two pot withdrawal for emergencies because if its now over 50 days, its no longer an emergency. No one from the company communicates back and for such a big company, this is not acceptable.
SL
Sisa L's update31 Oct 2024, 05:55
Reviewer Update
So there was problem with my tax application but I was never told about it. I only found out AFTER posting a review here. I have re-submitted the documents to for the claim to be done and there has been no response or feedback again. Gone back to silence.
SARS say there is no issue on their side. The major problem is that I have never received any communication letting me know of any developments and every its me who has to foll w up constantly and find out what the issue is.
This is defeating the whole idea of the two pot withdrawal for emergencies because if its now over 50 days, its no longer an emergency. No one from the company communicates back and for such a big company, this is not acceptable.
SARS say there is no issue on their side. The major problem is that I have never received any communication letting me know of any developments and every its me who has to foll w up constantly and find out what the issue is.
This is defeating the whole idea of the two pot withdrawal for emergencies because if its now over 50 days, its no longer an emergency. No one from the company communicates back and for such a big company, this is not acceptable.