Ongoing Terrible Customer Service and Experience

Since the 30th of April, I have been trying to move my pension fund over to AF, with no help. I have called countless times, emailed back and forth with people who have provided no help. I am at my wits end as this is unacceptable. I keep getting told about asking my old employer to do certain things - they have done EVERYTHING that needed to be done on their side, on the 30th of April already.

The service I have received is appalling, I have liaised with people who at some point stop responding (which is RUDE and unprofessional, to say the least), namely Cleo Lourens, Zolani Ngcobo and Gibbs Chigwedere. Individuals who promise to help and then stop responding to mails or answering phone calls. That is appalling.