RC
Royston C
1 reviews | Active since May 2011
04 Sept 2024, 01:27
Ongoing Login Issues and Alternative Access for Claim Submission
Hi,
I've been trying to log into the website for the past 24 hours without success. I was able to access the dashboard at 1:00 AM yesterday morning, but since then, I've encountered an error and can no longer view it. The error message I receive is: "Something went wrong, please try again. Should the error persist, please contact the Call Centre at ***or email *** for assistance during office hours (Monday to Friday, 8:00 AM to 4:30 PM)."
I’ve attempted to log in during off-peak hours, but it seems the website is still unable to handle the demand. This situation is becoming frustrating. Is there an alternative way to submit a simple claim?
Kind regards,
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
04 Sept 2024, 09:18Dear Royston,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply04 Sept 2024, 09:18
Official
Dear Royston,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations