One month on, no closer to resolving the issue.

Item: Alexander Forbes Financial Services
Rating: 1
Author: Mark H

One month since we made contact. 3 years in the waiting. Numerous phone calls. Many documents sent Lots of email correspondence And all I get from your company is vacuous promises to sort the matter out. I have now sent a complaint to the financial services Board. As soon as I get the contact details for the Ombudsman I will be informing him (or her) as well. This is utterly disgusting.

Helpful (0)

Replies (2)

Alexander Forbes Financial Services's replyOfficial

23 Jul 2018, 14:19

Good day Mark

Thank you for bringing this matter to our attention.

We apologise for the service you've experienced.

We are investigating this matter and will be in contact with you via the details provided.

Kind Regards

Lebo Mokoena

Alexander Forbes Financial Services's reply23 Jul 2018, 14:19

Official

Good day Mark

Thank you for bringing this matter to our attention.

We apologise for the service you've experienced.

We are investigating this matter and will be in contact with you via the details provided.

Kind Regards

Lebo Mokoena

Mark H's updateReviewer Update

24 Jul 2018, 09:04

Thanks for the prompt response. It is just a pity that it takes postings here to get action and answers. This matter is now resolved, and I will withdraw my complaint to the FSB. There is staill a matter of other monies from another fund due to me, so I hope that I won't have to go through the same exercise again.

Mark H's update24 Jul 2018, 09:04

Reviewer Update