MP
Mala P

1 reviews | Active since Dec 2022

12 Sept 2025, 08:33

Once we have earned some funds from you 'We don't Care'

Absolutely disappointed with the service. Firstly I was not given proper advise. No tax implications explained. So difficult to get hold of the person you need to verify details with Naadhira Suleman. Then you leave an email and a telephonic message ..still no response. Falsely reassured that the person will call you. Then you are yold that the person who assisted you last year is not with us Chevoun Archarie will assist you. Returned my call to inform me that busy with other clients. That alone can determine how important you are when you invest with AEXANDER FORBES .I was initially assisted by Ashika Devnarain then Naahira Suleman ( its such an effort to get to apeak to her) Apologises then informs me that "You are no more a client of ours" This type of interaction will never grow a business. SANLAM is never like this. I requested a Tax certificate for the present Tax period from Chevourn Archarie that was no avail.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply15 Sept 2025, 17:09
Official
Dear Mala,
 
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards
Customer Insights and Escalations