1 reviews | Active since Jul 2022
Once again poor service
4 months on from logging a complaint (CRM:***) I now have the same problem for not being able to view the transaction details on my LA - error "no transaction for the past three months". Surely these details should have been migrated to my profile by now? Up to 3 weeks ago the workaround was to log on to https://online.alexanderforbes.co.za (which is not the AFConnect website address https://online.alexforbes.com) to view it. Now I get an error "Based on the details you have provided, we are unable to locate any products to link to your portfolio"??? And the Android app? It has been offline for months now, redirecting you to the AFConnect website. When will the upgraded app that will "serve you better" be available again?
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards