aB
angelique B

1 reviews | Active since Jan 2011

21 Feb 2017, 13:48

Not Willing to pay my Provident Fund claims

<p>I am written to complain about the Company Alexandra Forbes reluctancy to payout my Provident Fund Benefit claim, Its been two week already and I have submitted all documentations as requested.</p> <p>This is total bad service from a refutable company such as AForbes, I was called a few minutes ago to be advise that there was an issue will payment because of confusion a Aforbes.</p> <p>How can they be confused?<br />Don't they know what they doing!!!</p> <p>Let me explain myself and my husband to be have had a joint account for Over a year. My previous employer had no problem paying my salary into Our account why is Aforbes having issue,</p> <p>I have sent the attached details many times for payment to be done.</p> <p>I have already included the Ombudsman and will take to social media and Hello Peter is this is not sorted our by closed of Business Day today.</p> <p>Its a requirement form payment to reflect in the Account today</p> <p>Note# I will not be going to the Bank and open another bank Account what we have works for us and should work for you...</p> <p>Thank you in advance</p>

0
Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply21 Feb 2017, 13:53
Official

Dear angeliqueb,

Thank you for taking the time to advise us of the delays in payment of your claim.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo

aB
angelique B's update21 Feb 2017, 14:51
Reviewer Update

Dear Kirusha,

I received many acknowledgments of apologies and inconvenience via my Gmail Account this does not solve the problem. you guys had ample days to sort this our but still to no ovail.

work it out quicky i require payment before closed of business.