IvdM
Ivan van der Merwe
1 reviews | Active since Oct 2019
07 Dec 2022, 15:30
Not trustworthy
After numerous emails and queries, I have decided to phone the head office. After about 10 minutes finally got trough. Gentleman said that all the necessary froms will be emailed immediately. This was 9am in the morning. At 15:30 I am still waiting for the email with the documentation
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
09 Dec 2022, 10:39Dear Ivan
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
AAAA-8568
AAAA-8568
Alexander Forbes Financial Services's reply09 Dec 2022, 10:39
Official
Dear Ivan
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
AAAA-8568
AAAA-8568