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xumani N
1 reviews | Active since Jan 2021
05 Sept 2024, 12:05
Not prepared for two pots
been getting this massage for 3 days now "We are currently experiencing unusually high traffic volumes. Please refresh or try again later. We apologise for any inconvenience this may cause and appreciate your understanding and patience." clearly nothing is being done to resolve this matter
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
05 Sept 2024, 16:52 Dear Xumani,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply05 Sept 2024, 16:52
Official
Dear Xumani,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
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xumani N's updateReviewer Update
06 Sept 2024, 08:26I have been stuck on the banking details screen as if I am capturing incorrect details. I have captured everything correctly, Alexander Forbes says they "fail to validate" what I captured. How can your system be for three days just stuck on one screen, is it deliberate or just arrogance, or just your culture of bad service?
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xumani N's update06 Sept 2024, 08:26
Reviewer Update
I have been stuck on the banking details screen as if I am capturing incorrect details. I have captured everything correctly, Alexander Forbes says they "fail to validate" what I captured. How can your system be for three days just stuck on one screen, is it deliberate or just arrogance, or just your culture of bad service?