NM
Nothile M
1 reviews | Active since Dec 2011
02 May 2023, 18:01
NOT PAYING CLAIM. TERRIBLE service.
I've been waiting for my payout; into my fourth month now. I have tried to follow up on my claim with no luck; no-one responds to emails including management and supervisors. And when one calls, the agents can't give you straight answers. How you treat clients is nothing short of appalling and uncaring. Why do I have to get to a stage where I explain how dire my situation is and how desperately I need my money to your agents. That is not right...have me airing my dirty laundry so as to make you understand the impact your delays have on my family’s livelihood.
Can someone tell me when I will get my money.
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
03 May 2023, 09:16Dear Nothile
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply03 May 2023, 09:16
Official
Dear Nothile
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
NM
Nothile M's updateReviewer Update
08 May 2023, 18:51I don't know what your values are as a business, but customer service, respect and professionalism can't be one of them.
I missed a call from you and when I returned it....agent was CLUELESS...surprise surprise.
After the missed call, I got an email asking when I can take a call. I also indicated on the email I recieved; what time they can call me...SILENCE.
AGAIN, can someone call me to tell me when I will get MY money.
I missed a call from you and when I returned it....agent was CLUELESS...surprise surprise.
After the missed call, I got an email asking when I can take a call. I also indicated on the email I recieved; what time they can call me...SILENCE.
AGAIN, can someone call me to tell me when I will get MY money.
NM
Nothile M's update08 May 2023, 18:51
Reviewer Update
I don't know what your values are as a business, but customer service, respect and professionalism can't be one of them.
I missed a call from you and when I returned it....agent was CLUELESS...surprise surprise.
After the missed call, I got an email asking when I can take a call. I also indicated on the email I recieved; what time they can call me...SILENCE.
AGAIN, can someone call me to tell me when I will get MY money.
I missed a call from you and when I returned it....agent was CLUELESS...surprise surprise.
After the missed call, I got an email asking when I can take a call. I also indicated on the email I recieved; what time they can call me...SILENCE.
AGAIN, can someone call me to tell me when I will get MY money.