MG
Mona-Lisa Galela
1 reviews | Active since Nov 2013
06 Jan 2025, 13:36
Not helpful at all
I submitted my claim on the 15th of Nov and I was advised that the process will take 4-6 weeks. We are on week 7 now and I still don't have a clear indication as to what is happening to my claim. Everytime I call, a new persons tells me something new and the worse part I am told that everyone is on leave. I have been holding on the line now for 34min. I am so disappointed at the service that I have received thus far. I have sent an email to a manager that hasnt bothered to call me or respond to my email.
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
06 Jan 2025, 13:43 Dear Mona-Lisa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply06 Jan 2025, 13:43
Official
Dear Mona-Lisa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
MG
Mona-Lisa Galela's updateReviewer Update
06 Jan 2025, 16:48I have been trying to get hold of the only manager on duty Karien Maritz since this morning and I have been advised that she is not taking calls and I should understand that I am not the only customer. I am losing out on interest because my financial planner has been waiting to invest these funds. I will be reaching out to the Ombudsman if this is not resolved by tomorrow.
MG
Mona-Lisa Galela's update06 Jan 2025, 16:48
Reviewer Update
I have been trying to get hold of the only manager on duty Karien Maritz since this morning and I have been advised that she is not taking calls and I should understand that I am not the only customer. I am losing out on interest because my financial planner has been waiting to invest these funds. I will be reaching out to the Ombudsman if this is not resolved by tomorrow.
Alexander Forbes Financial Services's replyOfficial
12 Mar 2025, 16:25Dear Mona Lisa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you were dissatisfied with our service.
We hereby acknowledge that the claim was finalized.
At Alexander Forbes, our clients are important to us and I am sorry to learn that you were dissatisfied with our service.
We hereby acknowledge that the claim was finalized.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply12 Mar 2025, 16:25
Official
Dear Mona Lisa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you were dissatisfied with our service.
We hereby acknowledge that the claim was finalized.
At Alexander Forbes, our clients are important to us and I am sorry to learn that you were dissatisfied with our service.
We hereby acknowledge that the claim was finalized.
Kind Regards
Customer Insights and Escalations