TB
Thandeka B

1 reviews | Active since Jan 2013

28 Nov 2016, 15:06

Not helpful at all

<p>Forbes transferred my retirement savings to a preservation fund and didn't provide a tax certificate. I have requested this twice, from Nadine Tshimanga and the generic mailbox with no response from either.</p> <p> </p> <p>I have called the call center, but they have ensured you never speak to any human beings, the consultants just transfer you to the automated system. </p> <p> </p> <p>There is absolutely no reason for them to treat customers this way.</p>

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply04 Dec 2016, 16:55
Official

Hi Thandeka -

I did forward you your tax certificate as promised. Please confirm if all is in order.

Regards - Jack Matlou

Complaints and Customer Experience Manager.