1 reviews | Active since Jan 2013
Not helpful at all
<p>Forbes transferred my retirement savings to a preservation fund and didn't provide a tax certificate. I have requested this twice, from Nadine Tshimanga and the generic mailbox with no response from either.</p> <p> </p> <p>I have called the call center, but they have ensured you never speak to any human beings, the consultants just transfer you to the automated system. </p> <p> </p> <p>There is absolutely no reason for them to treat customers this way.</p>
Hi Thandeka -
Please accept my apology for the inconvenience caused and thank you for bringing this to our attention.
I will further call you for more information so as to better understand how I can further intervene to resolve your dissatisfaction with us.
Jack Matlou l Complaints And Customer Experience Manager l Operations & Administration l FINANCIAL SERVICES
Hi Thandeka -
Please accept my apology for the inconvenience caused and thank you for bringing this to our attention.
I will further call you for more information so as to better understand how I can further intervene to resolve your dissatisfaction with us.
Jack Matlou l Complaints And Customer Experience Manager l Operations & Administration l FINANCIAL SERVICES