Not happy with the service

Below sms I received it on the 14 April 2021:

Alexander Forbes has received your claim. We'll finalize your claim within 4 weeks after we receive all relevant documents and your last month's contribution.

Below email i received it on the 17/05/2021 after I tried to find out the progress because 4weeks was over:

Dear Tebogo Dikgole

Thank you for contacting the Alexander Forbes Help Desk.

With reference to your below email kindly be advised your claim was received on 14 April 2021.

Kindly be advised the standard timeframe for claims to be settled is between 4 and 6 weeks. This is provided;

The last contribution is received and allocated There is no outstanding information pending from the company and There are no issues with SARS Should you have any further queries, please do not hesitate to contact us either on ***or at ***

Kind regards

Mzamo Masuku

Alexander Forbes Client Interaction Centre l FINANCIAL SERVICE

I tried calling help desk number until I opted for call back option (it was on Thursday morning). A guy by the name of Neo called me later that day and he couldn’t tell me why my pension fund are not been paid out. He then said he will call me Friday morning to investigate but he never called back. CAN SOMEBODY PLEASE TELL ME WHEN AM I GOING TO GET MY MONEY. I KNOW IT IS NOT M/B/Z LLIONS . BUT AT THE END OF THE DAY IT IS MINE AND I WANT IT.