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Dane S
1 reviews | Active since Oct 2022
05 Oct 2022, 18:57
Not a simple process
Withdrawal request submitted on the 31st of August and up to this point no communication no feedback, called in 6 times and on the sixth attempt I had to wait over 20 minutes to speak to someone which was also no help, have been sending emails to no reply
Helpful (0)
Replies (6)0
Replies (6)
Alexander Forbes Financial Services's replyOfficial
06 Oct 2022, 14:04Dear Dane At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
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Alexander Forbes Financial Services's reply06 Oct 2022, 14:04
Official
Dear Dane At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
AAAA-7158
AAAA-7158
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Dane S's updateReviewer Update
06 Oct 2022, 14:15Why are you so quick to reply on this platform but when I send an email it's takes a week to get a response?
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Dane S's update06 Oct 2022, 14:15
Reviewer Update
Why are you so quick to reply on this platform but when I send an email it's takes a week to get a response?
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Dane S's updateReviewer Update
06 Oct 2022, 15:36Hi I need a update please your agent said it would take up to 48 hours to get feedback regarding my withdrawal but it has been 96 hours now without any update regarding the status of my withdrawal. Last feedback I received was in the 31st of August
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Dane S's update06 Oct 2022, 15:36
Reviewer Update
Hi I need a update please your agent said it would take up to 48 hours to get feedback regarding my withdrawal but it has been 96 hours now without any update regarding the status of my withdrawal. Last feedback I received was in the 31st of August
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Dane S's updateReviewer Update
10 Oct 2022, 16:09Today 10/10/22 is was supposed to receive an update regarding my withdrawal but no update nor solution was provided on expected day. Empty promises
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Dane S's update10 Oct 2022, 16:09
Reviewer Update
Today 10/10/22 is was supposed to receive an update regarding my withdrawal but no update nor solution was provided on expected day. Empty promises
Alexander Forbes Financial Services's replyOfficial
11 Oct 2022, 10:56Dear Dane
Please be informed, that we can not advise on the process and producers of other companies and advise on our process.
Kind Regards Customer Insights and Escalations
Please be informed, that we can not advise on the process and producers of other companies and advise on our process.
Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply11 Oct 2022, 10:56
Official
Dear Dane
Please be informed, that we can not advise on the process and producers of other companies and advise on our process.
Kind Regards Customer Insights and Escalations
Please be informed, that we can not advise on the process and producers of other companies and advise on our process.
Kind Regards Customer Insights and Escalations
DS
Dane S's updateReviewer Update
11 Oct 2022, 13:41Thank you for that half hearted response, side note, my former colleague and I resigned from the same company on the same day and their withdrawal has been processed and paid so please explain this to me
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Dane S's update11 Oct 2022, 13:41
Reviewer Update
Thank you for that half hearted response, side note, my former colleague and I resigned from the same company on the same day and their withdrawal has been processed and paid so please explain this to me