JM
Joyie M
1 reviews | Active since Oct 2024
28 Oct 2024, 09:38
Nonsense of a fund
What does AF want me to do, after writing a long ass complain, they still do not give a ****, at what point do ya'all want to pay my money? it's been two months since i left my old job, what do u need from me so that u can understand that i want my money,
please save your lousy response about caring for ur clients and all that nonsense, i want action, i wan't feeback with timelines coz i waited more than enough, you are honestly making it hard for me to achieve my plans in this hard economy. How many email and call must one make for you to take us serious?
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
28 Oct 2024, 10:16Dear Joyie,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply28 Oct 2024, 10:16
Official
Dear Joyie,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
JM
Joyie M's updateReviewer Update
28 Oct 2024, 11:05This is what i mean, it ends on this lousy reply with you AF, once you send this automated message, nothing get's done. nothing happens, like i said i have been following and calling,God knows how many times, I am utterly disgusted by your service, lack of communication and lack of client care. you will never have me as a client ever again, at this point i will move this issue to the Ombudsman. you suck!!
JM
Joyie M's update28 Oct 2024, 11:05
Reviewer Update
This is what i mean, it ends on this lousy reply with you AF, once you send this automated message, nothing get's done. nothing happens, like i said i have been following and calling,God knows how many times, I am utterly disgusted by your service, lack of communication and lack of client care. you will never have me as a client ever again, at this point i will move this issue to the Ombudsman. you suck!!