None payment from Alexander Forbes

Good day Mr Cornelius Stilo*** has received a call from icts tracing regarding his pension fund from Alexander Forbes and we’re told to submit all the documents for his payment,it’s been four months and we have sent Mr Mandla Khumalo emails regarding the payment Can you please find out how far is Alexander Forbes with icts tracing with this matter. I believe it’s a matter of urgency,please can you kindly assist us Thank you Ephraim Stilo (son) *** ***