AR
Allan R
1 reviews | Active since May 2024
31 May 2024, 09:39
None payment and delay tactics
Wish I could give 0 stars.
I have been trying to get my payout. After submitting all documents got an sms saying I will be paid within 10 business days. It has been over 10 business days.
I had to query to now say my names are incorrect in the bank. I said what is incorrect? Can’t even answer the question and don’t know.
Delay tactics after delay tactics.
No communication, no escalation and no accountability.
You don’t get to speak to the person in charge of your process.
Helpful (0)
Replies (1)0
Replies (1)Alexander Forbes Financial Services's replyOfficial
31 May 2024, 09:45Dear Allan,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply31 May 2024, 09:45
Official
Dear Allan,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
