Non existing Service regarding Retirement Annuity

<p>I’m utterly discussed by the lack of professionalism and absence of diligence I have received from Alexander Forbes Retirement Fund division</p> <p>In September 2016 I cancelled my current Retirement Annuity and decided to transfer these funds as well as my Pension Preservation Fund to Liberty as the growth I received was far below benchmarks for the fund category for these investments.</p> <p>Since I started this fund there has also not been any personal contact from the financial advisor that was contracted to look after my interests.</p> <p>The policy which I have cancelled is STILL going off my bank account since October last year and the funs has STILL NOT been transferred to Liberty. </p> <p>How can this be ?????</p> <p>This is gross negligence !! </p> <p>Alexander Forbes has all sorts of clauses protecting them from claims but what are they doing for their customers whom is paying for a non-existing service</p> <p>I will not be satisfied with AF’s standard response of “Dear ******x, Alexander Forbes Insurance acknowledges receipt of your complaint.<br /> Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you. Regards ALEXANDER FORBES INSURANCE” as this seems to mean absolutely nothing without due diligence and immediate resolve.</p> <p>I think I have been more than patient for over 8 months and will take action.</p>