Non existent service

I am astonished at the terrible service I am getting from Alexander Forbes. Everytime I phone I get another excuse. I requested my email address and contact nr to be changes, in order for me toe access the online portal. 1st person told me 48 hours. Couple of days later I phoned to follow up, very rude lady told me the first person **** and that it takes no less than 5-7 working days. Laat week I phoned again...still not done they will follow up. Now almost 3 weeks later, STILL NOT DONE!!! I cannot access my latest statement of my fund and apparently everybody “works” at Alexander Forbes but NOBODY can provide me with a statement? If you can’t even send me a statement, how can I put my trust in you with my money? I got told by Alexander Forbes Financial planning consultant to phone the investment advise centre. Good luck on that...the call just does not ever go though...same automated voice over and over. Terrible experience thus far