kK
karenp K
1 reviews | Active since Nov 2016
16 Sept 2024, 07:27
Non existent customer service!!!
I submitted my 2pot claim manually because the app and the website does not even allow me to login, after submitting I did not even receive confirmation of my claim being submitted. I sent numerous emails requesting feedback with absolutely NO RESPONSE. Why anybody still choose Alexander forbes is beyond me!!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
16 Sept 2024, 15:40Dear Karen
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply16 Sept 2024, 15:40
Official
Dear Karen
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations