Non-existent customer service

I am so disappointed with Alexander Forbes. My employer logged a claim approximately a month ago. AF confirmed they received the claim but have given absolutely no update since this confirmation. I am unable to check my status on their website because I am not able to log in. It just loops back to the login page. Additionally, emails have gone unanswered for more than a week now. The WhatsApp channel is suspended. Calls go unanswered. While I understand the pressure the two-pot claims have caused, the bare minimum I expect from is institution that manages my money is for them to be reachable and have some customer service. This silence is completely unacceptable. Your clients should be able to reach you - it’s not negotiable.