CC
Candice C
1 reviews | Active since Jun 2021
24 Oct 2024, 12:33
Non existent customer service
I have been unable to access the app on my phone and needed assistance. I have been trying to call since September 2024, up until today 24 October 2024 I have not received any help. I have been phoning twice a week and at different times of the day. I have emailed different numbers. Their app is also not active . This is ridiculous, how can a big company like this that has been around for years be so unreliable. This very company is in charge of my pension and provident fund. I am extremely unhappy and disappointed
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
24 Oct 2024, 12:43Dear Candice ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply24 Oct 2024, 12:43
Official
Dear Candice ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations